Implementation Consultant

Implementation Consultant (Reading Area)

• This role will include working closely with their clients, leveraging interior technical and project management teams, to facilitate the end-to-end delivery of their core and customer specific software systems.
• The delivery of these systems will entail the elicitation, documentation and analysis of clients’ business/functional necessities, system design and solution configuration, onsite deployment and implementation, user training and go-live support. Once in production, the solution will be transitioned to their technical maintenance team along with all relevant certification.
• The foremost focus market for delivery of systems will be to validated Life Science clients in the US and Europe in a Business to Business sales environment.
• The role will also comprise formal system validation actions which follow the GAMP V-model. This will include onsite installation qualifications (IQ), operation qualifications (OQ) and performance qualifications (PQ).
• The role will include international travel.

MAIN DUTIES & RESPONSIBILITIES

• Client relationship establishment and management throughout the duration of proposal development and delivery of professional services
• Onsite requirements elicitation/documentation/analysis, solution and system design, installation and configuration, system testing and training in validated environments in Europe and the US
• Helping our clients users in the understanding, implementation, configuration and validation of global labelling solutions from pre-sales to requirements to support transition
• Building and configuring of systems (cloud and/or on-premise) for internal testing and proof of concept using Microsoft Windows servers and clients
• Keeping abreast of the appropriate regulatory requirements and industry labelling trends
• Conform with the quality procedures and provide continuous improvement recommendations
• Lead or assist in the identification, design and development of new packaged services offerings

KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED

• System delivery skills:
  • Requirements elicitation (URS) and mapping to our capabilities
  • Solutions architecture
  • Authoring technical certification (i.e. Functional Specifications [FS], installation scripts, training materials)m System design (DS) and proof of concept)
  • System installations (IQ) and onsite consultancy
  • System testing (OQ, PQ)
  • System training for end users
  • Troubleshooting issues prior to go-live
  • The ability to balance the demands of multiple clients simultaneously

• Obligatory software package skills:
  • Microsoft Windows Client Operating Systems including XP and above
  • Microsoft Office 2003 and above
  • Microsoft Windows Server Operating Systems including 2003 and above
  • Microsoft IIS 6 and above
  • SQL Server 2003 and above and\or Oracle 10g and above
  • Microsoft Virtual Machine/Server, Hyper-V or VMWare
  • Basic understanding of computer networks
  • General knowledge of Windows and Web based software applications
  • Proven experience in either document management, printing and or labelling solutions across the enterprise
  • Experience with ERP, MES, PLM or similar systems also considered

• Documentation skills:
  • Ability to write clearly and concisely with a good attention to detail and quality (fit for purpose)
  • Strong critical reading skills for reviewing peer and client documents
• Communication & personal skills:
  • Excellent leadership traits with ability to facilitate technical, requirements, and regulatory discussions with large groups of and individual technical, business and operations staff
  • Strong customer liaison, communications and influencing abilities
  • Excellent presentation techniques
  • Good business and financial acumen
  • Communicate effectively with manager and colleagues
  • Ability to gather and digest diagnostic information, recommend solutions
  • Work and communicate in a professional manner when engaging with clients
  • Willingness to go the ‘extra mile’ to ensure customer success and satisfaction
  • Ability to travel to client sites for up to 50%+ of working time

• A full, clean driving license

Qualifications Needed for the Role 

• A recognised qualification in a computer/numerate subject
• A background or experience in a technical solutions delivery/consultative role

and / or

• A background or experience in a software pre-sales capacity